Shipping & Returns

SSL Certificate

Continental United States Shipping and Handling Charges
UPS Ground
$0.01 - $9.99 $6.00
$10.00 - $39.99 $10.00
$40.00 - $99.99 $15.00
$100.00 - 199.99 $19.00
$200.00 and Over $0.00


***There are exceptions to the shipping charges, for example: If you purchase a small, high priced item (ie. ceramic bearings) we will ship the most economical way and refund you part of the difference. If we can ship your package USPS Small Pack, we will do so to save you money and refund you. Our shipping charges are set by dollar amount because it makes the most sense with the majority of our products. We are not out to over-charge you on shipping to make a dollar. Our reputation is based on treating all our customers with courtesy and respect and one on one service. If you have a question please feel free to call or email us at any time.

We ship to many international destinations but our shipping calculator is not set to charge international rates. Please contact us via email with your wish list and we will reply quickly with a final price on your order.

Enjoy the site,

Albert Strange

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Please contact us via phone or email for international shipping rates.
frank@strange-house.net or 703.869.2499




Return/Exchange Policy
Our goal is to provide our customers with total satisfaction with every purchase. If for any reason you are not completely satisfied, you may return the item within seven days of delivery for exchange or full refund of product cost. Sorry, but items that are damaged, soiled or worn will not be accepted for refund or exchange. Please allow 30 days for credits on returns. All returns must be accompanied with a copy of the original invoice. It is best to call us first to let us know what you would like to return and why, 703.869.2499.

Returns
Please mail your return(s) to StrangeHouse, 213 Fredericksburg Ave. Louisa, VA 23093 You are responsible for return shipping and handling costs. You will be refunded/credited within 7 days of receiving your return; however, please be advised that your credit card company may take up to 30 days to post the return to your account. The returned item must be sent either UPS ground or Parcel Post Insured or it will not be accepted.

Exchanges
If you received the wrong item (different from what you ordered) or if it was damaged, we will reimburse you for return shipping costs (standard shipping). The returned item must be sent either UPS ground or Parcel Post Insured or it will not be accepted.


* Returns/exchanges are limited to stock on hand, it is best to contact us first and make sure the item you want is in stock. As with everything in life, there are always exceptions and we reserve the right to ammend or edit these policies at any time. In our efforts to accomodate our customers we will try to bend over backwards but not towards the ridiculous and certainly not at our expense.
Copyright © 2017 StrangeHouse.